Strategic Customer Success Manager

🕒 April 1

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Trustpair

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💸 Finance

🔐 Security

🏢 Enterprise

💰 Series B on 2022-10

Finance • Security • Enterprise

Trustpair is a company focused on transforming the way financial departments work by enhancing payment security and managing third-party data with confidence. Founded in 2017, Trustpair has grown to support a multicultural team of around 100 employees, offering digital solutions that aim to simplify processes for enterprise clients. The company prides itself on its diverse workforce and its commitment to building trust and performance in financial management. With a significant emphasis on digital innovation, Trustpair serves over 300 enterprise clients and has raised $25 million in funding to further its mission.

📋 Description

• Manage a portfolio of high-value, high-complexity customers across industries • Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption • Define and execute tailored success plans aligned with each customer’s business goals • Support and, when needed, lead change management efforts on the customer side • Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions • Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention • Monitor customer health, proactively flag risks, and take action to secure renewals • Develop client advocates who can participate in reference calls and broader advocacy initiatives • Use customer data and usage insights to drive stronger adoption and stickiness of the platform • Guide customers toward fuller use of Trustpair’s features and value for risk management • Navigate complex organizational structures to build adoption and internal advocacy • Identify upsell and expansion opportunities within strategic accounts • Partner closely with Sales to convert those opportunities into growth • Represent the voice of the customer internally to help shape product direction • Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market • Bring market feedback and customer insight to help shape US-specific strategy • Stay informed on customer needs, industry developments, and competitive trends

🎯 Requirements

• 7+ years of experience in a technical SaaS or enterprise B2B software environment • 3–4+ years of significant experience working with strategic and/or enterprise B2B clients • Prior experience managing strategic, complex US enterprise accounts • Strong experience driving renewals and identifying upsell or expansion opportunities • Familiarity with complex technical integrations, including APIs and SFTP • Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities • Strong problem-solving skills and the ability to bring structure and solutions in complex situations • Excellent communication and relationship-building skills, especially with senior stakeholders and executives • High level of organization, rigor, and attention to detail • A data-driven approach to decision-making • Native-level English

🏖️ Benefits

• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working • Opportunity to join a fast-growing scale-up in a highly impactful role • Ownership of strategic, high-value enterprise accounts in the North American market • A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development • The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued • Exposure to a European-headquartered company with international collaboration • A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership • A talented team with senior colleagues you can learn and work with • Inclusive environment with cultural diversity and parity