Customer Service Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verisma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

📋 Compliance

Healthcare • SaaS • Compliance

Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners.

📋 Description

• Field customer inquiries regarding release of information requests for patient medical records • Provide issue resolution and status updates concerning medical record requests • Post corrective action notes in the corporate database • Support customer service calls for multiple lines of business • Use department resources, including CS Notebook, Protocols, and VRM • Receive 8–10 inbound phone inquiries per hour from requester clients • Manage concerns and questions regarding request status, invoice/fee issues, and request remediation • Document call details in VRM and RingCentral during call handling • Respond to calls according to service standards and metrics • Manage client-support request queues via voicemail and email, handling 20 per hour • Serve as a training buddy for new hires • Data enter requests • Maintain relationships with customers and ROI requestors, including attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctors’ offices, patients, and internal customers • Maintain knowledge of HIPAA, HITECH, state/federal rulings and statutes, and customer-specific requirements • Adhere to break and lunch schedules and achieve a Working Rate above 85% • Ensure queued calls are answered timely • Limit unscheduled absences • Promote Verisma Core Values • Perform other duties as assigned

🎯 Requirements

• HS Diploma or equivalent, some college preferred • 3+ years of customer service experience, or consistently exceed expectations in the duties described above for a period of >1 year • 1 year of experience in a healthcare setting, preferred • Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred • Strong verbal communication skills • Flexibility and strong problem-solving skills • Computer knowledge, including accurate keyboarding skills required • Strong problem-solving skills and attention to detail • Strong level of patience to resolve customer concerns • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and customers • Ability to work effectively and independently in high volume and fast-paced environments