Technical Services Representative – Help Desk

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veritext Canada

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

⚖️ Legal

🤝 B2B

☁️ SaaS

Legal • B2B • SaaS

Veritext Canada is a North American litigation support company with a local Canadian footprint, providing court reporting, transcription, CART/captioning, mediation and virtual courtroom services for law firms and corporations. The company operates locations across multiple Canadian provinces and offers state-of-the-art conference rooms, remote reporting and integrated digital tools (e. g. , MyVeritext portal, exhibit sharing and filing-date calculators). Veritext emphasizes advanced data security, proprietary technology and on-time delivery to streamline discovery and handle complex cases.

📋 Description

• Log, prioritize, assign, and troubleshoot calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems • Provide first- and second-level support for desktop and enterprise applications, local/networking printing, email, connectivity, remote access, and hardware issues • Recognize, research, isolate, resolve, and follow up on difficult user problems • Refer complex problems to next-level technical staff • Prioritize, track, and complete assigned project deliverables

🎯 Requirements

• 1+ year of related experience • Proficient in MS Office • Proficient in relevant software packages and applications • Customer service oriented with strong interpersonal skills • Ability to respond to requests promptly and accurately • Detailed oriented and organized • Ability to multi-task and work under pressure to meet or exceed deadlines • Strong problem-solving and follow-up skills • Must be authorized to work in the U.S.

🏖️ Benefits

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance • Company-paid life insurance • Short-term and long-term disability insurance • Earned wage access • Matched 401(k) • Hybrid or remote work structure for most roles (based on business needs) • Paid time off • Paid Parental Leave • Tuition reimbursement • Employee equity and referral programs • Mental health and wellness benefits • Veritext Cares community-support initiatives • Learning and development opportunities, including ongoing training, mentorship, and access to resources • Collaborative, inclusive culture • Veritext Summer Camp and Wellness Week programs