Senior Manager, Learning and Development

Job not on LinkedIn

🕒 5 days ago

⛰️ Colorado, New Jersey, +1 more states – Remote

⛰️ Colorado – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $101.5k - $194k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Verizon

WebsiteLinkedInAll Job Openings

10,000+ employees

📡 Telecommunications

👥 B2C

🏢 Enterprise

💰 $2.3G Post IPO debt on 2025-08

Telecommunications • B2C • Enterprise

Verizon is a multinational telecommunications company that provides wireless, broadband, and network services to consumers, businesses, and government customers across the United States and globally. It operates mobile networks, fixed-line and fiber-optic broadband, and offers related products and services through retail locations and digital channels, while emphasizing innovation, community engagement, and employee development.

📋 Description

• Serve as technical authority and enterprise architect for Verizon’s Learning Agent technology ecosystem and Digital Front Door platform • Drive long-term vision, strategy, and execution across AI engineering, design systems, and enterprise knowledge infrastructure • Establish architectural guardrails and RAG-optimized vector pipeline strategies • Set standards for automated intake automation and multi-variable AI evaluation frameworks • Architect enterprise-wide technical benchmarks for multi-agent AI ecosystems, including chatbots, adaptive cognitive agents, and dynamic interfaces • Establish Human-in-the-Loop safety, accuracy, and performance guardrails • Lead the strategic vision for RAG-ready enterprise knowledge bases, vector indexing, and metadata taxonomy standards • Design telemetry architectures, observability models, and automated feedback loops to identify LLM drift, hallucinations, and API pipeline degradation • Lead the technology roadmap for the Digital Learning Center platform UX/UI and intake automation • Drive prompt engineering patterns, webhook integrations, and scalable microservices architectures • Define analytics frameworks and machine learning metric models for user pathways, skill resolution velocity, ROI, and organizational behavior change • Advise senior leadership on technology investments • Provide technical leadership across multidisciplinary agile squads and partner with executive sponsors, AI research teams, and product engineering

🎯 Requirements

• Bachelor's degree or four or more years of work experience • Six or more years of relevant experience required, demonstrated through work and/or military experience or specialized training • Current HR and/or Learning & Development experience • Experience in learning intake, funnel management and/or learning operations • Willingness to travel up to approximately 25% of the time • Six or more years of relevant industry experience with a proven track record in AI/LLM evaluation, enterprise system architecture, or technical learning operations consulting • Experience establishing enterprise data governance, telemetry modeling, and technical vision for large-scale AI or digital product ecosystems • Ability to lead technical strategy, influence executive stakeholders, and set architectural standards without direct authority in a matrixed organization • Experience authoring technical whitepapers, architectural blueprints, adaptive learning, or real-time data evaluation • Advanced knowledge of enterprise system design and continuous deployment for LLM-driven application frameworks • Proficiency writing performant JavaScript/Apps Script using batching practices such as getValues/setValues • Experience integrating external REST APIs via UrlFetchApp and managing OAuth2 or Bearer-token authentication headers • Understanding of Google Apps Script constraints, including the six-minute runtime cap, quota limits, and trigger handling • Familiarity with local Apps Script deployment using clasp and Git for version control is a plus

🏖️ Benefits

• Medical, dental, and vision coverage • Short- and long-term disability insurance • Basic and supplemental life insurance • AD&D insurance • Identity theft protection • Pet insurance • Group home & auto insurance • Matched 401(k) savings plan • Up to 8 company-paid holidays per year • Up to 6 personal days per year • Paid parental leave • Adoption assistance • Tuition assistance • Incentives and potential premium pay such as overtime, shift differential, holiday pay, and allowances • Up to 15 days of vacation per year for newly hired employees, increasing with additional service • Remote work from home • Occasional in-person trainings and meetings

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