Field Service Technician

🔥 1 hour ago

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Logo of VERO Biotech

VERO Biotech

201 - 500 employees

🏥 Healthcare

🧬 Biotechnology

💰 $30M Venture Round - Vero Biotech on 2023-01

Healthcare • Biotechnology

VERO Biotech is a life sciences company that develops and commercializes inhaled nitric oxide (iNO) delivery systems to improve patient respiratory outcomes. Its flagship product, the GENOSYL® Delivery System (DS), is a tankless iNO device approved for use across care areas — including neonatal and anesthesia/surgical settings — and is indicated to improve oxygenation and reduce the need for ECMO in term and near-term neonates with hypoxic respiratory failure associated with pulmonary hypertension. VERO also provides clinician-focused services (Partnership365) offering 24/7 respiratory therapist support, training, inventory management, and technical and medical support to healthcare providers.

📋 Description

• Safely manage the local service requirements for the NOxCARE delivery device • Troubleshoot and repair device issues on-site at customer locations • Provide critical customer service support • Act as a liaison between Clinical Sales and Clinical Educators • Involved in the start-up or onboarding of new customers • Coordinate packing and shipment of devices for maintenance • Perform monthly maintenance, calibration, and sensor changes • Maintain regulatory documentation for device maintenance

🎯 Requirements

• High School Diploma or GED required; technical degree preferred • Good driving record required • Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred • Minimum of one-year experience in customer-facing and/or customer service role preferred • Basic computer skills required • Strong communication skills, including written communication • Able to lift 50-70 pounds as needed • Able to bend, stoop, squat, and lift numerous times daily • Able to travel 75% +/- of time (limited overnight travel)

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