Field Service Engineer

Job not on LinkedIn

🔥 3 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ITW

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🚘 Automotive

🏗️ Construction

Manufacturing • Automotive • Construction

ITW is a global, diversified manufacturing company (Illinois Tool Works Inc. ) that designs and produces engineered industrial products across 80+ divisions and seven business segments. ITW supplies niche, value-added solutions to industrial and commercial customers — including Automotive OEM components, Construction fastening products, Food Equipment, Polymers & Fluids, Test & Measurement and Welding equipment — and operates with a decentralized, entrepreneurial culture. The company operates in roughly 49 countries, employs about 43,000 people, holds tens of thousands of granted and pending patents, and reported about $16 billion in revenue (2025 figure) according to its corporate materials.

📋 Description

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries. • Verify that machines are operating at peak efficiency by proper calibration and testing. • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites. • Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures. • Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc. • Provide timely feedback on equipment reliability and design. • Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties. • Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition. • Exercise safe working practices and procedures at all times. • Conduct on-site training with customer’s personnel to ensure proper operation of equipment. • Hold meetings with customers, including scope and exit meetings. • Participate in the rotation of weekend on-call duties and after-hours phone support. • At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues. • Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets. • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

🎯 Requirements

• High school diploma required. Associates degree from a technical school preferred. • Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required. Field travel experience preferred. • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause. • Take pride in being organized with regards to completion of paperwork, expense reports, etc. • Must be self-motivated with an inner drive to exceed expectations. • Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams. • Professional communication with an ability to resolve customer issues and defuse conflict. • Must be capable of a desire to learn a diverse set of products and continually improving product knowledge • Strong ability to use electronic test equipment such as Multi-meters. • Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems. • Work independently with little supervision while managing difficult and high-pressure customer situations. • Proficient with office software applications required. • Ability to work overtime and weekends.

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings program • Paid vacation days, sick days and holidays • Wellness and fitness program • Company Leased Vehicle • Life insurance up to 8x the salary • Advancement opportunities • Educational assistance • Volunteer and matching charitable gifts programs • Employee assistance program • Free entry and discounts to the Chicagoland area museums, zoos, botanic garden, symphony orchestra, lyric opera and popular nationwide theme parks and entertainment attractions • Employee discounts with the ITW key suppliers: cars, computers, appliances and more