Customer Service Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2024-09

Telecommunications • eCommerce • B2C

Vero Networks is a broadband service provider offering fast, reliable, and affordable fiber internet to both residential and business customers. The company emphasizes a simple pricing model with no contracts or hidden fees, aiming to enhance online experiences through effective customer service and high-speed internet. With a focus on seamless streaming and complete home WiFi, Vero Networks aims to deliver satisfactory internet services that meet the needs of its users.

📋 Description

• Handle all incoming tasks such as onboarding new customers, existing customer account inquiries • Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards • Ensure that the goals of the company are achieved • Provide telephone support

🎯 Requirements

• High School diploma or GED • Bilingual (Spanish) • Strong critical thinker • Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care • Ability to organize and prioritize work and adapt to changes quickly • Self-guided approach to learning and gaining knowledge in addition to company provided training • Self-motivated with the ability to work in a fast paced, team-based environment • Ability to effectively solve problems or escalate issues as needed

🏖️ Benefits

• No travel requirements • Must be authorized to work in the United States • Staff position • Nonexempt position • Full-Time position • Fully remote position must be in Pacific Time Zone • Schedule is Monday through Friday with occasional weekend availability as needed