Bilingual Customer Service Representative

🔥 0 minutes ago

🏈 Alabama, Oklahoma, +1 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote

💵 $15 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Successfully complete virtual paid training program which requires passing tests each week. • Serve as the primary point of contact for customers who have questions about their utility service. • Typical inquiries include starting or stopping service, billing questions, and payment assistance. • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions. • Maintain a thorough understanding of products, services and policies to effectively assist customers. • Accurately document customer interactions and transactions across all tools/platforms. • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary. • Strive to exceed customer satisfaction goals and performance metrics. • Continuously seek opportunities to improve the customer experience and streamline processes. • Stay updated on product knowledge and industry trends to better assist customers. • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us.

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts