Customer Service Representative II

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Stewart Title

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1893

🏠 Real Estate

Real Estate • Insurance

Stewart Title is a comprehensive title services company specializing in offering title insurance, closing and escrow services, and a range of personal and business insurance products. The company serves various stakeholders across the real estate sector, including capital markets, investors, commercial services, home buyers, homebuilders, developers, real estate agents, lenders, and relocation services. Stewart Title is committed to providing exceptional service and local expertise through its nationwide network of title and closing offices. The company also supports title agencies with tools and resources to help them grow and succeed.

📋 Description

• Serves as the primary point of contact and liaison between agents, sales, production and vendors to ensure a smooth customer experience. • Handles incoming requests, responds to inquiries regarding order status or service updates, and resolves issues efficiently while maintaining a professional and customer-focused approach. • Demonstrates patience and strong verbal and written communication skills when assisting customers, sales partners, or industry professionals through processes. • Anticipates agent needs proactively and coordinates with vendors to ensure products are delivered within service level agreements. • Maintains a working knowledge of title-related concepts such as title chains, legal descriptions, and public records to support customer needs. • Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness. • Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed. • Responsible for answering routine questions and issues about products and services from internal and external customers • Utilizes standard office tools and customer service platforms, including Microsoft Office, production systems (e.g., Qualia, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively. • Effectively resolves inquiries or escalates concerns in a timely fashion • Follows standard procedures and guidelines • Understands how assigned duties relate to others within the team and how the team integrates with related teams • Impacts own team through the quality of the support provided • Recognizes and solves typical problems; selects solutions from established options • Communicates moderately complex information in routine situations, typically within own team • Works under general supervision with limited ability to modify approach • Individual contributor having no supervisory responsibilities; manages own workload • Performs all other duties as assigned by management

🎯 Requirements

• High school diploma required; Bachelor’s preferred • Typically requires 8+ years of related work experience

🏖️ Benefits

• a variety of health and wellness insurance options and programs • paid time off • 401(k) with company match • employee stock purchase program • employee discounts