Support Specialist, Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Fox Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📱 Media

💰 $1.2G Post-IPO Debt on 2020-04

Media

Fox Corporation is a leading media and entertainment company known for producing and distributing content through some of the world’s most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, and FOX Television Stations. The company also operates streaming services such as Tubi and sports streaming service Venu Sports. Fox Corporation offers a variety of internships and programs, providing real-world project experience. With a strong presence in news, sports, and entertainment, Fox Corporation is a significant player in the media landscape.

📋 Description

• Ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms • Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools • Monitor key system dashboards proactively to detect and prevent issues before they impact our markets • Support User Acceptance Testing alongside internal product and engineering teams • Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide • Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked • Collect user feedback and surface insights to product owners to inform roadmap prioritization • Provide after-hours on-call support to ensure service continuity for critical issues • Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality • Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions • Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works • Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention • Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows • Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently • Contribute to a culture of continuous improvement — always looking for a better way.

🎯 Requirements

• 3+ years in digital operations, technical support, or a closely related role • Hands-on experience with content management systems and digital publishing workflows • Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems • Strong written and verbal communication skills — you can explain technical issues to non-technical audiences • Experience developing, optimizing, and publishing content — including news — across digital and social platforms • Knowledge of SEO best practices, video publishing workflows, and live streaming • Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus • Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics • Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration • Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters • Curiosity to learn and explore new tools and technologies

🏖️ Benefits

• medical/dental/vision • insurance • 401(k) plan • paid time off • other benefits in accordance with applicable plan documents