Enterprise Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Branch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔌 API

🤝 B2B

☁️ SaaS

💰 $282M Series F on 2022-02

API • B2B • SaaS

Branch is a mobile growth company that provides a comprehensive growth platform designed to maximize the value of digital strategies. Their services focus on improving customer engagement, optimizing advertising performance through sophisticated attribution, and ensuring compliance with data protection regulations. Serving over 100,000 companies from startups to Fortune 500 brands, Branch helps businesses create seamless user experiences across various channels, drive conversions, and achieve significant growth in mobile apps and engagement metrics.

📋 Description

• Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention. • Investigate and resolve technical issues stemming from integrations. • Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents. • Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues. • Understand the customer experience and identify areas to improve the product and/or operations. • Requires phone support and customer callbacks.

🎯 Requirements

• Previous B2B support experience in SaaS and/or fintech • Project management experience (preferred) • Proficient in Excel / Google Sheets • Excellent communicator both verbal and written • Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions • Coachable - Open to feedback and can show improvement • Experience with Zendesk support software a plus

🏖️ Benefits

• Market-leading medical, dental, and vision insurance • Stock options • Free Premium-Tier Origin Financial Wellness subscription • Monthly home-office stipend • 401k (TransAmerica) • 12-weeks paid parental leave for birthing and non-birthing parents • Flexible time off + sick and safe time • 11 paid company holidays • Branch@Branch Same Day Pay Option