Author Health
51 - 200 employees
Founded 2023
💼 Consulting
🛡️ Insurance
🏥 Healthcare
💰 $115M Series A - Author Health on 2023-06
Consulting • Insurance • Healthcare
Author Health is a coordinated behavioral healthcare provider that delivers team-based mental health and care management services for people with complex mental health needs, including dementia, severe depression and anxiety, bipolar disorder, PTSD, schizophrenia, and substance use disorders. They combine virtual psychiatry, nurse practitioners, licensed clinical social workers, and in-person care managers to integrate clinical care with community services and insurance partners (including Medicare and Medicare Advantage plans), focusing on whole-person care, HIPAA-compliant information sharing, and improved quality of life.
Patient Support Specialist
Job not on LinkedIn
🕒 July 2
🇺🇸 United States – Remote
💵 $0 - $20 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 27%
🗣️🇪🇸 Spanish Required
Where this job comes from
Posted on Author Health's careers page ↗, not through a job board
First seen by Remote Rocketship July 2
Still open on Author Health's site. Checked 3 hours ago.
Author Health
51 - 200 employees
Founded 2023
💼 Consulting
🛡️ Insurance
🏥 Healthcare
💰 $115M Series A - Author Health on 2023-06
Consulting • Insurance • Healthcare
Author Health is a coordinated behavioral healthcare provider that delivers team-based mental health and care management services for people with complex mental health needs, including dementia, severe depression and anxiety, bipolar disorder, PTSD, schizophrenia, and substance use disorders. They combine virtual psychiatry, nurse practitioners, licensed clinical social workers, and in-person care managers to integrate clinical care with community services and insurance partners (including Medicare and Medicare Advantage plans), focusing on whole-person care, HIPAA-compliant information sharing, and improved quality of life.
📋 Description
• Handle all incoming patient inquiries professionally, efficiently, and compassionately • Follow inbound call procedures and standard greeting scripts • Triage and resolve scheduling, rescheduling, appointment troubleshooting, insurance/billing, feedback/complaints, medication status, and urgent-needs calls • Verify appointment times and reschedule appointments • Handle emergency calls requiring urgent visits • Answer medication-status questions and resend prescriptions to pharmacies when needed • Use Author software tools for inbound call procedures • Document call details in CRM tools, ensuring data accuracy and HIPAA compliance • Collaborate with care teams for seamless transitions from initial contact to ongoing support • Maintain availability for inbound calls throughout scheduled shifts, excluding breaks and meal periods • Provide feedback on engagement strategies • Complete administrative duties using a company-provided computer
🎯 Requirements
• 2+ years of experience in customer service or customer-facing roles • 2+ years of experience in healthcare • Fluent in English and Spanish • Experience in healthcare, social services, or mental health services • Understanding of seniors' needs and challenges • Proficiency in critical thinking, time management, and multitasking • Ability to work independently and meet goals successfully • Basic proficiency in Google Suite and video conferencing platforms • Strong technology proficiency • Commitment to HIPAA regulations and internal company policies • Ability to de-escalate emotional or high-stress patient situations • Experience in a high-volume inbound support or customer service environment preferred • Experience working with mental or behavioral health patients preferred • Ability to work full time, a minimum of 40 hours per week, Monday-Friday • Ability to sit for extended periods and lift up to ten pounds
🏖️ Benefits
• Company-provided computer • Retention bonuses at 6 months and 1 year may be available • Additional opportunities for pay growth based on performance and tenure • Limited travel for team meetings and company events • Inclusive and accessible applicant experience, with accommodations available
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