Senior Operations Technician

🔥 5 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Support regional operations across the United States and parts of Canada from the VCC • Perform remote troubleshooting, site and roadside monitoring, and maintain device uptime • Keep clients’ roadside network devices online and operating efficiently • Handle difficult and complex issues and develop technical solutions for undefined problems • Serve as a key or lead member of the dynamic response team • Ensure compliance with company policies and regulatory requirements • Maintain accurate account documentation, VCC documentation and databases • Communicate with advisors to resolve discrepancies and issues • Coordinate with VCC Support teams, managers, supervisors and technicians on remote support verifications, downtime reporting and remote equipment tracking • Review Red-Light Camera locations, still images and video to verify equipment operation and image quality • Participate in planning, daily stand-ups and backlog sessions • Manage assigned work orders and trouble tickets through follow-up and closure • Identify opportunities to improve service offerings • Adhere to customer-specific procedures, SLAs and team KPIs • Perform other duties and special projects as assigned

🎯 Requirements

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations or Remote Troubleshooting, or equivalent combination of experience and/or education • Preferred Agile Scrum Certification, such as Scrum Master, Product Owner or Scrum Fundamentals • Preferred experience in scripting or programming languages such as PowerShell, Visual Basic, or Python • Demonstrated knowledge of computing and data troubleshooting • Demonstrated knowledge of network and remote system troubleshooting • Demonstrated knowledge of data management and information technologies • Experience accurately and reliably interpreting data to determine appropriate action • Experience managing multiple priorities • Preferred advanced skill and experience with Microsoft Suite, including Word, Excel and PowerPoint, plus Power BI Pro, Visio and Outlook • Successful completion of the Nlets fingerprinting background assessment • Ability to work all shifts in a 7x24x365 environment, including rotating on-call coverage • Ability to work in a fast-paced operational environment • Ability to work independently with minimal supervision • Ability to manage multiple tasks on time, including ticket administration, communications and follow-up activities • Ability to learn in an on-the-job training environment • Ability and willingness to learn new technology

🏖️ Benefits

• Equal Opportunity Employer commitment • On-the-job training environment • Rotating on-call coverage in a 7x24x365 environment

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