Associate Director – Institutional Partnerships

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Verto Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

✈️ Travel

💼 Consulting

📦 Logistics

💰 $28.9M Series A - Verto Education on 2021-12

Travel • Consulting • Logistics

Verto Education is a provider of first-year, study-abroad college programs that lets students begin their undergraduate education overseas for one to three semesters in locations including Argentina, Czech Republic, England, Italy, and Spain. In partnership with the University of New Haven, Verto delivers accredited courses that award college credit transferable to 60+ U. S. partner institutions and offers pathways with guaranteed admission at select schools, plus mentoring, cultural immersion, expeditions, and financial-aid support for students and families.

📋 Description

• Own the core relationship and ultimate success of assigned college and university partners • Cultivate meaningful, trusting relationships with partner institutions • Encourage partners to engage in enrollment initiatives, including direct university enrollment, co-led events, and participant transfer logistics • Develop deep knowledge of partner programs and implement them to drive success • Manage partner expectations, initiative logistics, and internal advocacy • Recommend ways to improve partner satisfaction and address partner needs • Work with Marketing, Enrollment, and Tech teams to create and implement personalized plans for assigned partners • Educate and communicate with partner colleges about Verto outcomes, services, programs, and initiatives • Address partner concerns, resolve issues, and improve processes • Visit partner campuses and conduct annual strategic planning sessions • Gather and share best practices for increasing student enrollment through higher-education admissions and enrollment processes • Help partners embed their student application processes into Verto’s process • Identify, diagnose, and help resolve student application issues • Ensure successful onboarding of new assigned partners • Monitor partner health, anticipate disengagement, and report to executive leaders • Collaborate across Verto to meet partner needs efficiently • Analyze segment trends through data reporting and dashboards and take action to maintain partner health • Provide ongoing project management and training to partners

🎯 Requirements

• Fluency in English • Ability to work remotely full-time • Ability to travel up to 75% of the time • Must be based in the US and work within a time zone 1 hour ± those in the continental US (GMT -8 through GMT -3) • Bachelor’s degree from an accredited college or university • 5 to 7 years of relevant experience in customer relationship, account management, or customer success roles • Excellent verbal and written communication skills • Strong problem-solving skills, including investigating, analyzing information, and drawing conclusions • Experience in higher education enrollment and admissions, EdTech, and/or technology startups strongly preferred • Outstanding customer success skills and a problem-solving attitude • Ability to foster positive, long-term relationships with customers, partners, and collaborators • Experience collaborating with diverse professional teams • Persuasive, goal-oriented, energetic, outgoing, and friendly demeanor • Project management experience; intermediate to advanced Asana skills preferred • Strong computer skills, including Google Suite and Microsoft Suite, Excel, Word, and PowerPoint • Ability to work independently • Legal right to work in the United States; visa sponsorship unavailable

🏖️ Benefits

• Work in a globally-minded, international environment • Exposure to cross-functional teams (academics, operations, student life) • 100% remote first organization • Unlimited vacation + Bank Holidays • Uncapped sick time • Medical, dental, & vision insurance • Fully funded Short and Long-Term Disability, and Life Insurance • Paid Parental Leave • 401K • Opportunity to grow in a fast-moving, impact-driven organisation • Work travel expenses covered by Verto