Customer Service Market Coordinator

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vesta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏠 Real Estate

🛒 Retail

🛍️ eCommerce

💰 Convertible Note on 2017-04

Real Estate • Retail • eCommerce

Vesta is a luxury interior design and staging company that offers an all-in-one solution for real estate professionals, design trades, and homeowners. Known as the largest luxury home staging firm in the U. S. , Vesta provides full-scale interior design services, expert home staging, custom furniture production, and devoted customer support. They are involved in projects such as residential interior design, furniture rental, and manufacturing. The company prides itself on blending high-style design with real-life comfort, emphasizing style, practicality, and customer satisfaction.

📋 Description

• Manage day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordination. • Work with accounting to ensure payments are up to date in a timely manner. • Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner. • Be the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved. • Become an expert in our service selection to help customers pick their service best suited for their needs and schedule. • Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements. • Keep CRM and internal database up to date with detailed notes. • Understand capacity of our fleet by market, and schedule accordingly. • Keep to our 3 hour email response SLA - Coordinate projects and maintain client expectation by work.

🎯 Requirements

• Excellent communication skills and problem solving skills. • Self-motivated, proactive, and able to work independently. • Excellent time management skills in a quick paced environment. • Inhabits a client focused personality that has a friend tone to match Vesta’s brand voice. • Ability to multitask and prioritize your day accordingly. • Work cross functionally with operations, sales, design to bring each project across the finish line and provide excellence in design and client satisfaction.

🏖️ Benefits

• Paid Time Off (PTO) • 401k • Medical Insurance • Dental Insurance • Vision Insurance