Assistant Manager – Fulfillment Operations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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📋 Description

• Support the Operations Manager in the daily supervision of department staff, including monitoring attendance, schedules, and coverage • Step in for the Operations Manager during absences, keeping the department running smoothly and making routine decisions within established guidelines • Assist with coaching and day-to-day feedback for staff • Help onboard and train new team members on daily workflows, tools, and expectations • Flag performance or conduct concerns to the Operations Manager promptly • Monitor daily production and quality against established KPIs, identifying issues as they arise • Track individual and team performance and report trends and concerns to the Operations Manager • Help enforce performance standards consistently • Execute established workflows, procedures, and documentation standards • Identify process inefficiencies and suggest practical improvements • Maintain accurate department documentation and records • Support Team Leads with quality checks • Coordinate with department leaders on shared issues, dependencies, and resource needs • Coordinate with Human Resources on routine staffing and attendance matters • Provide regular updates on daily production, issues, and team concerns • Escalate matters outside established guidelines to the Operations Manager • Maintain records of day-to-day decisions and issues

🎯 Requirements

• 2+ years of experience in an operational team environment, including some experience supporting or leading others • Demonstrated reliability and sound judgment, with the ability to make routine decisions confidently within established guidelines • Strong communication skills, with the ability to give clear day-to-day feedback and escalate issues effectively • Comfortable stepping into a leadership role temporarily and keeping a team on track in the Operations Manager's absence • Strong organizational skills and attention to detail • Prior experience in a fast-paced, production- or metrics-driven operational environment strongly preferred • Familiarity with HubSpot or other CRM platforms for managing workflows and records • Working familiarity with Google Enterprise (Workspace) and Microsoft Enterprise (365) environments • Experience using online phone platforms for external customer communication and call management • Familiarity with Slack for internal team communication and coordination

🏖️ Benefits

• Fully remote • Medical, dental, vision • 401k

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