Client Services Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vi is a company that leverages artificial intelligence to help health organizations improve member health outcomes and financial returns. The company provides an AI SaaS platform that offers solutions for efficient acquisition, personalized engagement, and predictive retention throughout the member lifecycle. Vi focuses on maximizing acquisition, enrollment, engagement, retention, upsells, and health outcomes with superior ROI. Their platform is designed to lower the cost per acquisition, enhance member engagement and retention, and transform operations with their generative AI technology. Vi works with leading global health enterprises to drive results at scale while ensuring privacy and data security standards are met.

📋 Description

• Own day-to-day management of a portfolio of Vi’s enterprise client accounts • Manage omni-channel digital media planning, including audience targeting, channel mix, budget allocation, and performance tradeoffs • Execute and optimize performance marketing strategies across paid social media, paid search, programmatic, and native advertising • Serve as a resource on how data, targeting, and measurement drive scalable growth • Monitor in-platform performance and strategy to identify issues before they become client-facing problems • Serve as the day-to-day point of contact for client issues and escalate complex or high-risk items to senior leadership • Support execution of account roadmaps and ensure milestones are tracked and delivered • Use performance data and data visualization tools to build reports for client stakeholders • Translate analytics into actionable insights supporting client decision-making • Partner with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations • Represent client needs internally while balancing operational realities and product direction

🎯 Requirements

• 3-5 years of experience in digital media planning, performance marketing, client services, or audience generation • Working knowledge of omnichannel strategy, attribution, measurement frameworks, and optimization • Ability to track and report on success metrics for each client account • Comfort with data visualization and analytics tools • Ability to interpret and communicate performance and audience data clearly • Familiarity with Wellness and health verticals • Ability to translate best practices into digestible guidance for clients • Experience working directly with client stakeholders, building trust and credibility • Strong written and verbal communication and relationship-management skills • Comfortable managing multiple accounts and competing priorities • Thrives in a fast-moving environment where process is still being built • Approaches challenges with rigor, creativity, and a solutions-driven mindset