Client Support Associate

Job not on LinkedIn

🕒 August 17

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nest Veterinary

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Nest Veterinary is a SaaS provider that builds and operates white‑labeled wellness plan software for veterinary practices. The platform enables clinics to design custom wellness plans for dogs and cats, streamlines fast client signup, automates member management and billing (including two‑way PIMS integrations and high payment capture), and delivers analytics, reporting, and training to drive recurring revenue, compliance, and client loyalty. Customers report large increases in signups, revenue, and diagnostic activity after migrating to Nest.

📋 Description

• Respond to inbound partner-practice requests via email, phone, and chat • Troubleshoot billing, plan setup, client communication, and platform-usage issues • Maintain accurate records in the support system • Create and update help center articles, training videos, and internal documentation • Escalate bugs and pain points to Product and Hospital Success • Identify recurring practice needs • Participate in cross-functional syncs and advocate for customers • Work with the Support Manager, Hospital Success team, and Product

🎯 Requirements

• 2–5 years in a SaaS customer support role • Excellent verbal and written communication • Highly organized and responsive; comfortable managing multiple cases at once • Familiarity with support tools such as Zendesk • Enthusiasm for helping people succeed and growing professionally • Startup experience or interest in working in a fast-paced startup environment • Veterinary experience is a plus but not required • Availability for support hours between 8am and 8pm EST

🏖️ Benefits

• Competitive salary • Generous time off • Career development from day one • Real visibility and opportunity to contribute • Mission-driven work supporting accessible pet care • Collaborative teammates