Project Design Manager – Client Services

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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LabConnect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $24.5M Series A - LabConnect on 2017-06

Healthcare • Pharmaceuticals • Biotechnology

LabConnect is a global central laboratory solutions partner that provides technology-driven, customized, orchestrated, and scalable laboratory and data services to support clinical trials and drug development worldwide. Its offerings include central and specialty bioanalytical testing, radiopharmaceutical support, decentralized/near-home collection, custom collection kits and high-volume kitting, companion diagnostics and assay validation, data management and harmonization, regulatory and scientific project management, and commercial/post-market support. LabConnect serves sponsors and CROs across multiple therapeutic areas (oncology, vaccines, cell and gene therapy/ATMPs and more), emphasizing program oversight and operational execution for clinical research.

📋 Description

• Create or revise Operational Specification Documents to define client requirements for clinical studies • Create or revise customized test requisitions, laboratory manuals, and collection kit specifications • Serve as a project contact with Sponsors and Contract Research Organizations to maintain communication and timelines • Attend internal and external calls as a Subject Matter Expert for Project Initiation • Provide status updates to Project Management and Client Services leadership on setup progress • Translate client requirements into actionable steps for problem-solving and issue resolution • Interpret project-specific budgets • Interface with internal functional departments to assist with database setup and communicate study needs • Liaise with colleagues to confirm completion of setup-related tasks • Assist with project-specific training for internal staff • Mentor and train new team members • Create or oversee training materials, templates, job aids, and SOPs • Perform additional related tasks supporting departmental and organizational goals

🎯 Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university with minimum 3 years of setup-related and/or project management experience • Alternatively, associate's degree (A.S.) and 5–6 years of central laboratory or related clinical experience, including at least 3 years of setup-related and/or project management experience • Equivalent combination of education and experience may substitute for the listed education and experience • Experience in customer service • Excellent organization, interpersonal, communication, and problem-solving skills • Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered • Excellent attention to detail, planning, problem-solving, organizational, and time management skills • Strong listening and verbal comprehension skills, including translating client needs to team members • Ability to make well-thought-out decisions and adapt to changing environments and requirements • Ability to work independently and collaboratively • Ability to adhere to established timelines, processes, and procedures • Customer service and client relationship management skills • Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint • Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures • Ability to write business correspondence and procedure manuals • Ability to present information and respond to managers’ and clients’ questions • Ability to perform calculations and manage budgets • Ability to apply mathematical concepts to clinical-trial budget management and metrics analysis • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, or schedule-based instructions • Ability to perform prolonged computer-based desk work and use headphones for conference calls • Ability to communicate effectively via phone, video, and email • Minimal travel required

🏖️ Benefits

• Equal Opportunity Employer committed to diversity and inclusion • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job