Client Services Executive

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🐻 Alaska, Hawaii, +11 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $75k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Manage existing Pharmacy Benefit Management clients • Co-develop long-term account strategy for assigned clients • Identify upsell and expansion opportunities and incorporate them into annual strategic business plans • Drive client retention, corporate strategic goals for the client base, and overall customer satisfaction • Resolve customer issues related to contracts and reporting • Interface with the Clinical Account Executive on clinical issues • Delegate, support, and guide colleagues in Senior CSC and CSC roles • Pull data from 3-D and other Navi-tools to deliver fact-based client presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Coordinate with the Clinical Account Executive on data, strategy, and the Navitus team approach for meetings • Develop plans to mediate unmet performance guarantees and conduct internal department debriefs • Provide basic and specialized training on client-facing platforms • Facilitate resolution of escalated member and client issues • Manage client contract maintenance and performance • Travel to client sites • Mentor coordinator-level employees • Perform other duties as assigned

🎯 Requirements

• At least 5 years of successful experience interfacing directly with varied complex clients, preferably in healthcare • Bachelor's degree in business, marketing, or related area preferred • Knowledge of the pharmacy benefit management or healthcare industry preferred • Strategic thinking ability and skills to prepare and appropriately execute business plans • Ability to work independently and prioritize work to meet client needs • Strong team orientation, commitment to sales and client service, and desire to succeed • Willingness to travel as needed to meet goals • Excellent verbal and written communication, presentation, and negotiation skills • PC skills, including Microsoft Office, email, and internet • Valid state driver's license and current automobile insurance policy • Participate in, adhere to, and support compliance program objectives • Ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750! • STAR Bonus % (At Risk Maximum) 5.00