Senior Partner Success Manager

Job not on LinkedIn

🕒 June 25

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Via

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

Via is a company that focuses on changing the way customers and eCommerce businesses build relationships through its mobile marketing tools. Initially, it began by assisting businesses in increasing their online visibility and engagement through software solutions, and later evolved into a conversational commerce platform designed to facilitate direct communication between businesses and customers on their preferred devices and networks.

📋 Description

• Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy • Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes • Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation • Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth • Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue • Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

🎯 Requirements

• 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company • Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust • A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them • An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

🏖️ Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching