Senior Partner Success Manager

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Via

51 - 200 employees

We started with helping businesses get found, get chosen and get engagement online through our suite of software tools. Then, we expanded into a conversational commerce platform that helps businesses build relationships with customers on the devices and networks they use most often.

📋 Description

• Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy • Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes • Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation • Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth • Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue • Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

🎯 Requirements

• 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company • Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust • A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them • An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

🏖️ Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

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