Application Support Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Victaulic

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1919

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

<Victaulic> Victaulic is a global manufacturer and solution provider specializing in mechanical pipe-joining systems, fire protection products (including sprinklers and fittings), flow control devices, and installation tools and software for construction and infrastructure projects. The company supplies grooved couplings, fittings, valves, hydronic balancing systems, and related services (engineering support, training, software content) to contractors, engineers, and industrial clients across commercial, residential, mission-critical, energy, and oil & gas markets.

📋 Description

• Provide initial support, tracking, and resolution for end-user issues and service requests through ticketing systems • Escalate issues and service requests to the next level of support or management as necessary • Liaise between end users and appropriate support or IT teams throughout resolution processes • Gather information, provide updates, and ensure timely issue resolution • Document solutions and contribute to knowledge base articles and support materials • Participate in training and development activities • Manage user onboarding and offboarding for supported applications • Complete Digital Support team assignments, projects, and tasks • Manage M3 tickets in Easy Vista, including triage, user coordination, solution testing, and escalation management • Manage Infor Concierge tickets with the Standard Support team • Create and manage user accounts for M3, Infor Concierge, Infor University, and Project UNITE • Support non-standard onboarding and consultant access needs • Troubleshoot account issues and support new-user creation processes • Monitor IMS operations, including number series, integrations, error BODs, and jobs • Create and review M3 enhancement requests and manage the M3 Jira environment, including monthly release uploads • Coordinate release testing, document changes, and help ensure application-update readiness • Analyze recurring issues and incident trends to improve application support and service quality • Collaborate with the M3 User Group and QlikView team on requirements, dashboards, and Easy Vista issues and enhancements • Maintain accurate ticket ownership and status updates

🎯 Requirements

• 1-3 years of applicable experience in an IT environment, preferably in application support, service delivery, or a related discipline • Ability to communicate effectively with both technical and non-technical users and stakeholders • Strong technical diagnostic and troubleshooting skills, including problem investigation, reproduction, and resolution • Experience working with ticketing systems, support workflows, and service request management • Familiarity with incident management, issue escalation, and service performance monitoring • Strong verbal and written communication skills • Strong organizational skills, diligence, and ability to prioritize and manage multiple tasks effectively • Ability to work effectively under pressure and collaborate with cross-functional teams • Exposure to release-related activities, change documentation, testing coordination, or application deployment support • Proficiency with Jira, Easy Vista, Infor Concierge, or similar support and work management platforms • Bachelor's degree in Computer Science, Engineering, Mathematics, a related technical discipline, or equivalent experience • Must be currently authorized to work in the applicable country on a full-time basis without employer-sponsored immigration support now or in the future

🏖️ Benefits

• Competitive compensation with performance-based incentives • Career development programs and internal promotion pathways—we build from within • Tuition reimbursement and continuous learning opportunities • Comprehensive health, dental, and vision coverage • Retirement savings plans with company match • Life insurance and disability coverage • Paid time off and holidays • Flexible work arrangements where applicable • Employee Assistance Programs (EAP) and wellness resources • Inclusive, team-oriented culture where people look out for one another • Opportunity to contribute to a safer, more sustainable built environment