Senior Director, Engineering Operations – Security

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $240k - $250k / year

⏰ Full Time

🟠 Senior

🛡️ Security Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Lead the organization responsible for how Vida builds, ships, secures, and operates its technology. • Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments. • Set and enforce quality gates and deployment practices. • Improve developer productivity, build and deploy reliability, and time to recovery. • Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security. • Serve as Vida's Security Officer and own policy, risk assessment, security awareness, vulnerability management, and incident response. • Act as executive point of contact for customer security diligence, questionnaires, and audits. • Build and lead the security roadmap and hire required security staff. • Own client data, eligibility, and data-feed operations, including reliability, monitoring, and automation. • Own Tier 2/3 technical escalations from Customer Success with clear SLAs. • Transition the support-shaped function into an engineering-shaped organization through tooling, standards, automation, and career development. • Own incident management for customer-visible issues, including on-call, escalation paths, incident command, and postmortems. • Establish shared operating standards, incident processes, health definitions, and leadership-reviewed metrics. • Define and report reliability and security measures. • Develop inherited Managers and Senior Engineers, assess the bench, and hire to fill gaps. • Transition Production Operations into Engineering without dropping customer commitments. • Establish SLA and prioritization agreements with Customer Success and reduce manual workload. • Publish a prioritized security roadmap, assess security posture and gaps, and unify on-call and incident practices.

🎯 Requirements

• Bachelor's Degree at a minimum. • 10+ years in software engineering, including 4+ years leading multiple teams and developing Engineering Managers. • Direct ownership of DevOps, SRE, platform, or engineering operations at meaningful scale, including CI/CD, infrastructure as code, and cloud infrastructure (AWS or GCP). • Experience owning a customer-facing production operations, integrations, or technical support function with real SLAs and real consequences when they slip. • Demonstrated track record running incident management and on-call for production systems, including leading incidents and driving fixes that hold. • Experience operating inside a regulated environment: HIPAA, SOC 2, HITRUST, PCI, or comparable, with enough fluency to take ownership of a security program with appropriate support around you. • Proven ability to absorb and restructure a team inherited from another part of the business, including the change management required to make it stick. • Comfort with genuine breadth across quality engineering, infrastructure, corporate IT, security, and customer-facing operations. • Must be authorized to work in the U.S.; Vida cannot sponsor work visas. • Employees must reside in/be able to work from the U.S.; international work is prohibited. • Preferred: Prior experience as a designated Security Officer, Information Security Officer, or equivalent. • Preferred: Technical ownership of a SOC 2 Type II or HITRUST certification effort. • Preferred: Healthcare data integration experience with eligibility files, 834/837, HL7, FHIR, claims, or comparable enterprise data exchange. • Preferred: Quality engineering leadership with experience building a test automation strategy. • Preferred: Corporate IT ownership at a company scaling past several hundred employees. • Preferred: Experience in virtual care, digital health, or another environment where clinical and enterprise requirements both apply.

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans • Fully remote work from the U.S. • No work visa sponsorship required/available; U.S. work authorization • Employment eligibility in states where Vida is registered