Vigilance Health
51 - 200 employees
Founded 2010
🏥 Healthcare
☁️ SaaS
🤝 B2B
Healthcare • SaaS • B2B
Vigilance Health is a healthcare technology and services company that helps physician practices, hospitals, and other healthcare organizations transition from fee-for-service to value-based care. They offer chronic care management (CCM) services and software, population health management technology, care coordination, clinical integration, business intelligence and analytical reporting, MIPS and reimbursement solutions, and practice transformation support. Their offerings combine high-tech population health IT with high-touch care management to improve clinical outcomes, enable CCM reimbursement, and support value-based reimbursement models.
Care Manager, Bilingual
Job not on LinkedIn
🕒 October 19
Where this job comes from
Posted on Vigilance Health's careers page, not through a job board
First seen by Remote Rocketship October 19
Vigilance Health
51 - 200 employees
Founded 2010
🏥 Healthcare
☁️ SaaS
🤝 B2B
Healthcare • SaaS • B2B
Vigilance Health is a healthcare technology and services company that helps physician practices, hospitals, and other healthcare organizations transition from fee-for-service to value-based care. They offer chronic care management (CCM) services and software, population health management technology, care coordination, clinical integration, business intelligence and analytical reporting, MIPS and reimbursement solutions, and practice transformation support. Their offerings combine high-tech population health IT with high-touch care management to improve clinical outcomes, enable CCM reimbursement, and support value-based reimbursement models.
📋 Description
• Drive a high volume of outbound calls every day, ramping from 5–20 patient connections per day in the first month to 22+ connections by month three • Build genuine rapport with assigned patients using Motivational Interviewing techniques • Understand patient risk levels and prioritize outreach across the patient panel • Help lower-risk patients remain stable and higher-risk patients improve • Reduce avoidable ER visits and hospital stays • Collaborate with patients to develop SMART goals and patient-centered care plans • Support PCP visits, treatment adherence, care navigation, and routine assessments • Document patient conversations, status, progress, and next actions accurately • Apply clinical best practices and coordinate with the broader care team • Drive patient engagement, trust, support, and long-lasting behavior change
🎯 Requirements
• Bilingual or multilingual communication skills required • Demonstrated clinical experience working with patients with one or more chronic conditions • Experience developing patient-centered care plans and SMART goals that support patient health outcome goals • Behavioral Health/Mental Health Integration experience highly preferred • Motivational Interviewing techniques preferred • Ability to pick up structured clinical conversation frameworks quickly • Prior use of care management platforms or EHRs • Prior use of MSOffice Suite, especially Teams and Excel • Experience with multiple EHRs and database management programs • Knowledge of HIPAA and patient privacy requirements
🏖️ Benefits
• Remote work arrangement • Full-time employment • Equal opportunity employer committed to building a diverse, inclusive team
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