Director of Clinical Operations – Population Health RN

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🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 17%

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Vigilance Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Vigilance Health is a healthcare technology and services company that helps physician practices, hospitals, and other healthcare organizations transition from fee-for-service to value-based care. They offer chronic care management (CCM) services and software, population health management technology, care coordination, clinical integration, business intelligence and analytical reporting, MIPS and reimbursement solutions, and practice transformation support. Their offerings combine high-tech population health IT with high-touch care management to improve clinical outcomes, enable CCM reimbursement, and support value-based reimbursement models.

📋 Description

• Recruit, onboard, coach, and develop a team of care managers • Establish standards for high-quality care management and support team accountability • Build and continuously improve practical, documented clinical workflows and protocols • Monitor ACO quality measures and identify performance gaps • Lead interventions to improve quality metrics and close care gaps • Improve patient engagement, including call answer rates, appointment scheduling rates, and no-show reduction • Collaborate with partner sites through meetings and co-managed escalations • Align clinical work with partner payer and regulatory requirements • Provide clinical oversight across CCM, APCM, BHI, and RPM programs • Ensure clinical standards, regulatory alignment, and documentation quality • Provide leadership visibility into performance, risk analysis, population analysis, and opportunities

🎯 Requirements

• Active RN license • BSN required • MSN a plus • Experience working in or directly with FQHCs, ACOs, IPAs, or payers • Extensive familiarity with ACO quality measures, including HEDIS, UDS, or equivalent • Prior leadership of a remote care management program • Experience managing remote clinical staff and building teamwork and accountability at a distance • 5+ years of clinical experience, including meaningful time in population health or care management • CCM, CPHQ, or population health certification nice to have • Behavioral Health Integration (BHI) experience nice to have • Experience launching or scaling new care management service lines nice to have • Ability to communicate clearly with clinical teams, operations leads, and external partners • Self-starter and solution-focused approach

🏖️ Benefits

• Direct impact — your work shapes outcomes for real patients in real communities • Leadership with latitude — room to build programs the right way • Mission-aligned partners • Growth-oriented organization • Collaborative and supportive team • Equal opportunity, diverse and inclusive team

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