Customer Care Representative

Job not on LinkedIn

🔥 4 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Village Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Village Medical is revolutionizing primary healthcare by focusing on making care more accessible and personalized, especially for adults over 65. With services that include in-clinic, in-home, and virtual visits, Village Medical ensures comprehensive and coordinated care through a team approach. They prioritize wellness by offering personalized care plans and welcome most insurance, including Medicare Advantage plans. Their widespread presence in over 680 locations, many within Walgreens, enables them to be easily accessible to their patients. Village Medical's commitment to their patients is reinforced by the ability to manage appointments and prescriptions through their free app, enhancing convenience and connectivity in healthcare management.

📋 Description

• Answer inbound calls in a centralized access center environment • Schedule patient appointments in a multi-specialty, multi-location environment • Answer patient questions while providing timely, accurate, and excellent customer service • Recommend appointment times and locations, including multi-specialty and multi-location options • Obtain, verify, and update patient demographics, pre-registration, insurance contracts and coverage, electronic health record, and other data • Achieve department call standards, maintain at least 95% call quality, and achieve at least 90% CSAT • Follow call center schedules, call quality guidelines, scheduling guidelines, and performance measurements • Recommend physicians and schedule appointments across multiple medical specialties with individual criteria for 500+ providers • Identify and coordinate required medical tests before physician visits, including fasting requirements • Identify WC/MVA insurance cases and refer them to a case coordinator • Perform patient account upgrades, including demographics, health insurance, referring provider, and PCP • Navigate multiple applications while engaging with patients or clinical office staff

🎯 Requirements

• High School Graduate/GED required • 1+ year of healthcare experience required • EPIC system experience • 2 years’ customer service experience preferred • Ability to communicate in English, both orally and in writing required • Strong interpersonal and customer service skills are required • Knowledge of medical terminology preferred • Ability to organize and perform multiple tasks promptly required • Strong attention to detail required • Previous office and computer experience required • Experience with Standard Office Technology in a Window based environment preferred • Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred • Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Disability insurance • Vision insurance • FSA coverages • 401k savings plan • Access to a 401k plan