Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Colorado, +13 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about pharmacy benefit services, mail-order pharmacies, or Medicare • Handle back-to-back calls while navigating multiple applications across several screens • Update conversion requests and provide shipment status to members • Facilitate transitions of requested medications to home delivery • Contact physicians’ offices by phone, fax, or other means to obtain prescriptions and forward them to pharmacies • Obtain new prescriptions from physicians’ offices and record approval status • Service incoming calls from doctors’ offices • Accurately document all contacts in appropriate systems, including HIPAA compliance documentation • Resolve questions and issues preventing order shipments • Uphold quality and productivity standards • Offer members options for starting coverage reviews regarding medication coverage or costs • Meet or exceed call center metrics while providing consistent customer service • Demonstrate compliant call handling and system navigation • Listen to patient concerns, identify and address issues empathetically, and escalate appropriately when necessary • Collaborate with coworkers and cross-functional departments to improve customer experience

🎯 Requirements

• High School diploma or equivalent required • At least 2+ years of relevant experience; healthcare and/or call center experience preferred • Dedicated workspace with no distractions required • Strong computer skills, including Microsoft Office • Strong organization, written, and verbal communication skills • Exceptional listening and customer service skills; ability to remain calm and helpful with difficult callers • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions • Ability to foster teamwork and partnership with cross-functional departments • Ability to work a flexible schedule, including nights and/or weekends • Cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload for home work • Ability to attend 100% of training and the first 90 days of employment

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle