Referral Operations Manager

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $86k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Village Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

Healthcare Insurance

Village Medical is revolutionizing primary healthcare by focusing on making care more accessible and personalized, especially for adults over 65. With services that include in-clinic, in-home, and virtual visits, Village Medical ensures comprehensive and coordinated care through a team approach. They prioritize wellness by offering personalized care plans and welcome most insurance, including Medicare Advantage plans. Their widespread presence in over 680 locations, many within Walgreens, enables them to be easily accessible to their patients. Village Medical's commitment to their patients is reinforced by the ability to manage appointments and prescriptions through their free app, enhancing convenience and connectivity in healthcare management.

📋 Description

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. • Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary.

🎯 Requirements

• A bachelor’s degree is preferred but not required. • Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience. • Strong and Clear communication skills. • Working knowledge of EHRs – Electronic Health Records system is a plus. • Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must. • Ability to analyze, review trends, and create action plans to mitigate areas of opportunity. • Must exhibit passion for outstanding results and compassion for those we work with and serve. • Happy and positive thinking, able to project this attitude around others. • Be willing to travel to clinical/Corporate locations, if needed. • Comfortable with constructive feedback and counseling management.

🏖️ Benefits

• Medical • Dental • Life • Disability • Vision • FSA coverages • 401k savings plan