Benefit Programs Specialist II

Job not on LinkedIn

🔥 12 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $58.9k - $65.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Virginia Department of Social Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

🌍 Social Impact

Government • Social Impact

Virginia Department of Social Services (VDSS) is the Commonwealth of Virginia’s state agency that administers and coordinates public social safety-net programs and community supports for children, families, older adults, refugees, and other vulnerable populations. VDSS provides benefits and services including SNAP and EBT, Virginia SUN Bucks, TANF, energy assistance, Medicaid/FAMIS enrollment support, child welfare (foster care and adoption), child support enforcement, adult and child protective services, assisted living facility licensing and complaints, refugee and immigrant assistance, volunteer and community partner programs, and training for staff and mandated reporters. The agency operates statewide through local departments and maintains hotlines, online application portals, and resources to help Virginians access benefits and crisis support.

📋 Description

• Interview applicants and recipients using adaptive techniques • Determine eligibility and benefit levels using automated systems and manual methods • Process SNAP, Medicaid, TANF, Energy, General Relief, Auxiliary Grants, Refugee Cash, and Medical Assistance applications • Analyze information and policy to determine and redetermine ongoing eligibility • Calculate income and resource eligibility under state and federal guidelines • Explain benefit programs, rights, responsibilities, agency services, and community resources • Identify social problems and refer clients to social workers as needed • Research, interpret, and apply mandated program policies and procedures • Maintain records and caseload integrity; identify errors and potential fraud • Evaluate data consistency and substantiate accuracy when needed • Respond to appeals, prepare appeal summaries and supporting documentation, and participate in hearings • Participate in unit and agency meetings, workgroups, teams, training, and learning opportunities • Recommend internal policy and procedure changes • Perform related tasks as required

🎯 Requirements

• High school diploma supplemented with additional training and related work experience, or equivalent combination of training and experience • General knowledge of interviewing, time management, and public social service organizations • Knowledge of social, economic, and health problems and human behavior/social functioning • Mathematics knowledge for percentages, formulas, and averages • Interviewing, data collection, and investigation techniques • Ability to analyze policy and identify missing information and gaps • Ability to access data such as estates, retirement accounts, and real estate • Professional confidentiality ethics • Computer and software proficiency • High attention to detail • Effective relationship-building with clients, coworkers, management, and the public • Sound judgment, discretion, tact, and resourcefulness • Effective oral and written communication • Ability to prepare clear and concise reports • Ability to organize and prioritize multiple activities and projects • Must reside within the Commonwealth of Virginia • Must drive and meet the County’s safe driver policy eligibility requirements • Willingness to travel occasionally overnight • May be subject to criminal history and central registry background checks • Cover letter, resume, and three references required

🏖️ Benefits

• Remote work eligibility • Telework environment • Ongoing training, learning, and growth opportunities • Occasional overnight travel support • County employee professional and personal growth support