Senior Client Success Manager

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🔥 0 minutes ago

🐻 Alaska, Hawaii, +7 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote 🧀 Wisconsin – Remote

💵 $129k - $166.5k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Health Tech

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management • Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike • Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story • Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms • Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes • Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences • Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement

🎯 Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management roles • Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes • Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI • Experience presenting strategic and financial value to HR, benefits, and consultant audiences • Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits • Skilled relationship builder who earns trust with senior client and cross-functional partners • Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations • Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately • Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings • Thrives in a fast-paced, high-growth, and evolving environment

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options