Senior Client Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Virtual Peaker

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

⚡ Energy

💰 $16.6M Series A on 2022-02

Consulting • Logistics • Energy

Virtual Peaker is a technology company specializing in providing a cloud-based, end-to-end platform for modern utilities to manage and optimize distributed energy resources (DERs). Their platform focuses on creating virtual power plants, enabling demand response programs, and enhancing grid resilience. They work with investor-owned utilities, municipal utilities, and cooperatives to leverage smart in-home devices and boost customer engagement. Virtual Peaker helps utilities modernize their grids through solutions like EV charging, incentive processing, and demand forecasting.

📋 Description

• Cultivate, manage, and expand relationships with Virtual Peaker’s innovative utility client network while maintaining a personal touch with every interaction • Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio • Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion • Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement • Contribute directly to the development of strategies to meet internal growth targets and the development of the department’s client satisfaction scores, standard operating procedures, and other key indicators for success • Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients • Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future

🎯 Requirements

• Bachelor's degree from an accredited institution • 8+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof • Energy/Utility industry experience required • Strong understanding of the utility/energy space • Impeccable attention to detail and follow-through • Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid • Experience working within a web-based CRM ecosystem such as Salesforce, or Hubspot. • Experience with Google Suite, Slack, and other online collaboration tools • A collaborative and growth-oriented mindset that thrives when quickly learning new things • A sense of ownership and pride in one’s performance and impact on the company’s success • A critical mind and problem-solving skills • Good time-management skills • Nice to have: Experience working remotely • A knack for data analysis

🏖️ Benefits

• Full remote position, with remote-work stipend. • Competitive salary + Equity • Full benefits medical, dental, vision, 401k • Generous vacation time, sick leave, and holidays • Diverse and inclusive community for everyone