Field Service Representative – Pennsylvania, Ohio

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🕒 June 25

🏈 Ohio, Pennsylvania – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Visionix USA (formerly Luneau Technology USA & Optovue Inc.)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Visionix USA is a leading provider of ophthalmic equipment that specializes in creating intelligent diagnostic, screening, refraction, and finishing lab instruments for eye care professionals. The company offers a comprehensive range of products, including Optical Coherence Tomographers (OCT), refraction equipment, and various eye examination tools designed to enhance the practice of optometrists and ophthalmologists. Visionix aims to empower practitioners by providing innovative solutions that improve patient care and elevate their professional capabilities.

📋 Description

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate effectively with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Must be Computer literate (Windows, MS Office Suite and other applications required) • Perform additional duties as assigned

🎯 Requirements

• Associate degree in a technical field, military technical training, or equivalent experience • 2+ years in field service or technical support experience (6+ years preferred) • Strong mechanical and electrical troubleshooting skills • Ability to read & understand mechanical & electrical drawings • Basic IT experience (Windows/Uploading & Downloading software) • Excellent communication and customer service abilities • Ability to lift up to 80 lbs. and travel extensively (car + air) • Valid driver’s license with clean driving record • Willingness to travel throughout the U.S. for training and regional support • Experience with optics or ophthalmic equipment is a plus — training provided

🏖️ Benefits

• Competitive base salary • 401(k) Retirement Plan • Full benefits package (medical, dental, vision, life, disability) • Paid Time Off (PTO)