Patient Accounts Representative

🕒 June 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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nimble solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

nimble solutions is a company focused on innovative online solutions, offering services related to payment processing, account management, and invoicing. It leverages web-based technologies to provide efficient and user-friendly platforms for managing financial transactions and accounts. The company aims to simplify complex billing and payment processes for businesses.

📋 Description

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations • When returning or placing outbound calls, the same HIPAA privacy regulations must be followed • Log in and out of multiple systems (including practice management systems) to research and answer patients’ questions, accurately and with detail • Obtain patient payment information over the phone, process the payment, and appropriately note the account • Escalate issues effectively to a supervisor or management for assistance • Responsible for ensuring all client-specific protocols are followed during the patient billing cycles • Provide an accurate and thorough analysis of aging, as requested • Review statements to ensure that the information and balance are accurate • Respond to requests professionally and promptly, and follow up with outstanding requests in a similar manner

🎯 Requirements

• High School Diploma or equivalent • Reliable transportation if local/hybrid • Exceptional customer service skill set • Mandatory compliance with strict patient confidentiality policies • Detail oriented • Basic computer knowledge, with Excel experience • Strong organizational & time management skills • Good written and oral communication skills

🏖️ Benefits

• Medical • Dental • Vision • 3 Weeks PTO + 9 Company Paid Holidays (includes day after Thanksgiving and Christmas Eve) • 401K Match