National Customer Care Representative

🔥 9 minutes ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Vitalant

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1943

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Vitalant is a national nonprofit organization that collects and provides blood, platelets, plasma and related transfusion services to hospitals and patients across the United States. With about 115 donation centers nationwide and service to roughly 900 hospitals, Vitalant runs blood drives, donor services (including a mobile app and eligibility screening), volunteer and hosting programs, a foundation for financial contributions, and conducts or supports scientific research in transfusion medicine. The organization focuses on recruiting donors, managing blood collection and processing, and distributing blood products to meet hospital demand.

📋 Description

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up. • Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone. • Identify recurring system or application issues and escalate to leadership team. • Resolve escalated issues related to donor portal, donor store, and website troubleshooting. • Assist with donor scheduling. • Monitor and analyze customer feedback

🎯 Requirements

• High school diploma or GED • Proficient computer skills • Two years of customer service experience required • One year of technical customer service support preferred • One year of text, chat, social media customer support preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401K + 5% company match • Tuition assistance up to $5k per year • Free basic life and AD&D insurance • Free short-and-long-term disability insurance • Paid time off • Employee Resource Groups • Recognition and perks