Care Concierge Coordinator

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VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Deliver compassionate, personalized service to support each member’s unique therapy journey. • Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services. • Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams. • Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework. • Resolve inquiries quickly and accurately, using critical thinking to address complex issues. • Anticipate challenges and adapt to changing member needs. • Maintain clear, proactive communication with members, providers, and internal teams. • Foster strong relationships and ensure satisfaction through professional, empathetic interactions.

🎯 Requirements

• Have at least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles. • Demonstrate 3 or more years of customer service experience, case management preferably in healthcare. • Call center experience is a plus. • Proven experience working in a high-volume, fast-paced, evolving team environment. • Ability to problem-solve, positively adapt to changing working conditions and multi-task. • You are passionate about improving healthcare and helping people and have demonstrated success in a similar role. • You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits. • You are responsible and reliable and take ownership of your work while looking to improve your performance constantly. • High attention to detail • High school diploma or GED. • Available to work a full-time role between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET. • Able to consistently attend 3 weeks of training - 2 weeks virtual and 1 in person in Hayward, CA. • Ability to travel onsite for training and collaboration in Hayward, CA. • Bilingual is a plus.

🏖️ Benefits

• Health Benefits • PTO • 401K employer match • Opportunity to work for a growing and innovative company. • Dynamic and collaborative work environment. • The chance to make a real impact with a Public Benefit Corporation.