Senior Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $110k - $137.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Viz.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Venture Round - Viz on 2023-12

Healthcare • Artificial Intelligence • SaaS

<Viz. ai> Viz. ai is an AI-driven healthcare software company that provides an enterprise care-coordination platform and clinical workflow tools powered by over 50 FDA-cleared algorithms. Its platform analyzes medical imaging (CT scans, EKGs, echocardiograms, etc. ) and other clinical data to auto-detect suspected diseases across neurology, cardiology, vascular, oncology, trauma, and radiology, delivering real-time alerts and automated assessments to accelerate diagnosis, streamline workflows, and improve patient outcomes. Viz. ai also partners with life sciences and medical device companies to build customized solutions and supports clinical research, deployment, and integration with cloud and hospital systems.

📋 Description

• Own and manage a mixed portfolio of mid-market and growth accounts throughout the customer lifecycle • Build trusted relationships with key customer stakeholders and act as their primary point of contact • Conduct regular business reviews with senior customer stakeholders • Anticipate and address product or service adoption challenges and opportunities • Develop and implement customer success plans driving satisfaction, adoption, and retention • Identify upsell, cross-sell, renewal, and customer growth opportunities with Sales • Advise customers on best practices, process improvements, and strategic goals • Analyze customer health metrics, product usage data, and feedback to provide actionable insights • Oversee customer onboarding and guide customers through adoption milestones • Drive product usage and integration into customers’ day-to-day operations • Collaborate with Sales, Marketing, Product, Support, and Engineering teams • Provide product feedback and customer insights to influence product improvements • Mentor and support junior customer success team members • Identify and mitigate customer-retention risks and advocate for customer needs • Measure and report customer health using metrics such as NPS, customer satisfaction, and retention rates • Manage customer renewals and expand customer relationships • Lead customer training sessions, webinars, and workshops • Stay current with product changes, new features, and industry trends • Monitor data and take proactive risk-mitigation actions • Conduct monthly customer checkpoints and quarterly business reviews • Use SFDC and Monday.com • Drive new ARR through expansion and upsell/cross-sell while ensuring timely renewals

🎯 Requirements

• Minimum 5+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience in radiology, neuroscience, or cardiology, preferably within SaaS or a technology-driven industry • Proven track record of managing large, high-value customer accounts and driving customer success, retention, and growth • Exceptional relationship-building skills with C-level executives, business leaders, and cross-functional teams • Strong problem-solving abilities • Expertise in customer success strategies, including onboarding, adoption, retention, customer expansion, upselling, cross-selling, and renewals • Experience with customer success tools such as Gainsight, Salesforce, Zendesk, or similar CRM/CSM software • Excellent written and verbal communication and presentation skills • Ability to articulate complex ideas simply and persuasively

🏖️ Benefits

• Equity • Medical insurance • Dental insurance • Vision insurance • 401(k) • Generous vacation • Performance-based bonuses (Israel employees) • Cibus meal allowance (Israel employees) • Meals at the office (Israel employees) • Flexible hybrid model (Tel Aviv team) • Remote-first work environment across the U.S. and EU