Product Support Engineer

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Vizcom

WebsiteLinkedInAll Job Openings

11 - 50 employees

🥽 AR/VR

☁️ SaaS

AR/VR • SaaS • Design

Vizcom is a technology company providing innovative solutions for transforming sketches into detailed renders and 3D models swiftly. By enabling users to take a picture of their sketch and generate a 3D model, Vizcom helps users to visualize and iterate their designs in an intuitive manner. The platform offers tools for rendering designs with default styles or custom Palettes, and for exporting models for AR viewing or 3D printing. Vizcom's technology supports an efficient design process with its infinite canvas environment, ensuring seamless collaboration and exploration of ideas. Built with robust security and data protection measures, Vizcom prioritizes user content ownership and service reliability.

📋 Description

• Troubleshoot, reproduce, and resolve complex product and workflow issues escalated via chat, email, and community channels. • Write code, submit pull requests (PRs), and make direct changes to the codebase to fix customer bugs, improve error handling, and prevent recurring pain points in coordination with the Engineering team. • Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations and empower the team to scale. • Translate vague customer complaints into highly detailed, actionable engineering tickets with clear reproduction steps, logs, and technical context. • Be a thoughtful partner during critical, high-severity production incidents, collaborating with DevOps and Core Engineering on communications, monitoring, debugging and assessing customer impact.

🎯 Requirements

• 3–5+ years in Product Support Engineering, Technical Support, Solutions Engineering, or a highly technical, customer-facing software role. • Strong coding skills in at least one modern programming language—ideally JavaScript/TypeScript or Python. • Deep experience debugging web applications, authentication flows (SAML/OIDC), networking protocols, and cloud-based software architectures. • Proficiency in using browser developer tools, server logs (e.g., Datadog, LogRocket), SQL, and other monitoring tools to pinpoint root causes. • Experience navigating modern support and engineering ecosystems (e.g., Intercom, Linear, GitHub). • Exceptional written communication.

🏖️ Benefits

• 100% employer sponsored medical care for employees, 25% towards dependents • Dental, Vision and Mental Health Care • Equity • Flexible PTO • 401(k) with payroll match • Generous annual Learning & Development allowance • Paid parental leave • One-time home office setup for all remote employees • Weekly catered lunch at Headquarters • Monthly stipend for fitness/gym membership