Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Safe Fleet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🔐 Security

🔧 Hardware

Transport • Security • Hardware

Safe Fleet is a company specializing in smart safety solutions for various fleet sectors, including school buses, transit buses, law enforcement, fire and EMS, work trucks, trucks and trailers, waste & recycling, construction, agriculture, industrial, and military fleets. The company provides technology and equipment to enhance safety and performance, such as video systems, collision avoidance systems, and safety cameras. Safe Fleet integrates top brands to offer an integrated safety platform that helps fleet operators enhance productivity and ensure safety for operators, passengers, and pedestrians. Their comprehensive solutions cater to a wide range of market needs, from public transportation to emergency services and commercial vehicles.

📋 Description

• Provide technical support, field service, and installation assistance for hardware and software solutions • Perform equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites • Ensure reliable product performance and exceptional customer experience • Partner closely with customers and cross-functional teams to resolve technical issues • Monitor customer product health and identify emerging trends • Oversee equipment installations on vehicles/trailers and train OEMs on installation procedures • Diagnose and resolve product issues both remote and in-field

🎯 Requirements

• 2-year technical degree preferred • 4-year bachelor’s degree in engineering, Computer Science, or technical related field preferred • 2+ years of relevant technical and customer support experience • IT, engineering/technical background preferred • Comfortable working in field (installs, troubleshooting) on vehicles and trailers • Mechanical aptitude – comfortable working with wiring and power tools as needed • Common knowledge of 12 VDC wiring and cellular network operations • Knowledge of API data utilization through 3rd party groups • Experience creating dynamic Excel and Power BI tools

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development