Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📋 Compliance

☁️ SaaS

🏛️ Government

💰 Venture Round on 2018-10

Compliance • SaaS • Government

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes. • Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible. • Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution. • Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution. • Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools. • Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve. • Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process. • Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation. • May perform other additional duties and responsibilities as assigned.

🎯 Requirements

• 2–4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. • Experience working with or supporting .NET (C#) and/or Node.js applications. • Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling as part of daily work. • Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation. • Familiarity with scripting or programming languages such as C#, JavaScript/TypeScript, PowerShell, Python, or Bash. • Solid understanding of web applications, system integrations, and general troubleshooting across distributed environments. • Exposure to modern development workflows such as Git, CI/CD, Docker, or Kubernetes is a plus. • Strong communicator who can translate technical findings for both technical and non-technical audiences. • A builder’s mentality — defaults to improving, automating, and simplifying technical processes where possible. • Must be based and work in the US.

🏖️ Benefits

• Remote position