IT Support Engineer

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Xantrion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Xantrion is a trusted IT support company that specializes in providing a comprehensive range of services, including IT consulting, managed security, cloud services, and cybersecurity solutions. With over 23 years of experience, Xantrion offers a results-driven approach to IT management, designed to help businesses navigate challenges such as evolving technologies, cyberthreats, and IT skills gaps. The company serves various sectors, including finance, life sciences, and legal industries, focusing on enhancing productivity, ensuring regulatory compliance, and providing resilient, cost-effective IT infrastructure. Xantrion's unique offering includes dedicated virtual CIO services and supplemental IT support that allows businesses to leverage their expertise for completing strategic IT initiatives efficiently. Their commitment to centralizing managed service and security platforms makes them a preferred partner for companies looking to scale and secure their IT operations.

📋 Description

• Provide front line phone coverage, and participate in various call center groups. • Provide on-site assistance to clients within your local geography, if applicable. • Provide excellent customer service to Xantrion’s client base. • Provide technical support as assigned for issues related to computer systems, software, and hardware. • Log and track support requests in ConnectWise. • Prioritize and/or escalate tickets as required to ensure customer satisfaction. • Brief customers, as well as management, on the status of current resolution efforts. • Work with third party support providers when necessary. • Follow up with customers to ensure an issue has been resolved.

🎯 Requirements

• Bachelor’s degree from a four-year university or equivalent experience (not required) • Minimum of 3 years of technical support experience required • Some on-site technical support experience preferred. • Basic diagnostic and analytical skills. • Basic competency in the use and troubleshooting of MS Office products. • Experience using Windows 7, 10, and/or Mac OS. • Basic computer literacy across both hardware and software. • Ability to be proactive and able to take direction and establish ownership of issues through resolution.

🏖️ Benefits

• 100% of medical, dental, and vision for you and your family. • 401K with company match up to 4% of salary. • Certification reimbursement and annual training budget. • 17 Days PTO per year in addition to paid training days. • Bonuses for referring new clients or employees.