Staff Supervisor, Regional Services

Job not on LinkedIn

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $34 - $38 / hour

⏰ Full Time

🔴 Lead

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Volunteers of America Western Washington

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1898

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Volunteers of America Western Washington is a regional nonprofit organization (501(c)(3)) that provides a broad range of social services and community supports across Western Washington. Founded in 1898, VOAWW operates food banks and pantries, housing and shelter programs, crisis care and behavioral health services (including tribal behavioral health supports), early learning and ECEAP preschools, dispute resolution and fair housing programs, personal support services for people with developmental/intellectual disabilities, workforce development, and volunteer/donation programs. The organization partners with professional staff, volunteers, and community supporters to serve people experiencing homelessness, food insecurity, crisis, and other vulnerabilities, and offers event venue rentals and community resource centers throughout the region.

📋 Description

• Assist in the management and leadership of the Regional Crisis Line programs (RCLs) • Directly supervise the Crisis Counselors answering calls on the Greater Columbia, North Sound, and Salish RCLs • Provide remote, 24/7 and after-hours supervision to the RCL programs • Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services throughout the department • Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision • Maintain the 24/7 Crisis Counselor schedule • Answer incoming RCL calls and engage the client in emotional support • Silent monitor staff calls periodically and assist with police intervention and other reporting procedures • Track metrics and identify trends, implement measures to improve metrics on an ongoing basis • Actively participate in audit and accreditation activities

🎯 Requirements

• A master’s degree in psychology, social work, or related field • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment • Three (3) years of recent, directly related experience, including (1) year of supervisory experience • High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps • Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory • No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues

🏖️ Benefits

• Vacation up to 200 hours • Sick time up to 108.64 hours • Competitive compensation • 8 paid holidays per year + 2 paid floating holidays • Medical, Dental, and Vision Insurance • Health Savings Account (HSA) • Flexible Savings Account (FSA) medical & dependent care • Free Employee Assistance program • 403(b) Retirement Plan matching • Professional Development opportunities