Plan Manager – Full Service TEM

🔥 13 hours ago

🦌 Connecticut, Massachusetts – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote

💵 $57k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Serve as the primary customer contact for assigned sponsored plans • Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal functional teams, including money-in, money-out, and technical services • Participate in relationship management activities with plan sponsors and customers • Collaborate with sales, recordkeeping, and operations teams to support plan alignment • Contribute to product development and process improvement initiatives • Resolve complex customer service and communication issues • Identify and support plan retention opportunities involving plan sponsors, distribution partners, and third-party administrators • Support plan management 800-number calls as assigned • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • Three or more years of financial services industry experience • Customer service experience and demonstrated customer relationship skills • Bachelor’s degree in Business Administration or an equivalent combination of education and experience preferred • Series 6 registration preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives