Unified Communications Technician

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VPS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1922

📚 Education

🏛️ Government

🔒 Cybersecurity

Education • Government • Cybersecurity

VPS is your trusted source for managed learning solutions, serving commercial, government, and military clients globally. With a focus on collaboration and leveraging learning technology, VPS delivers tailored curriculum development, training strategies, and efficient learning administration services. Their innovative approach ensures that organizations can enhance performance, upskill their workforce, and effectively navigate the complexities of modern training environments.

📋 Description

• Provide steady-state managed support for Cisco Unified Communications components, including UCM, CUC, IM&P, CER, and related voice gateway infrastructure • Perform 24/7 monitoring and proactive alert management using Cisco RTMT and supplemental monitoring tools • Conduct daily health checks across Cisco UC applications and voice gateways • Process Moves/Adds/Changes requests for users, IP phones, Jabber clients, dial plans, and call routing • Support patch management, upgrades, security patches, testing, and outage/change windows • Maintain backup and disaster recovery activities, including CUCM DRS backups, VM-level backup coordination, restoration testing, and failover validation • Maintain technical documentation for Cisco UC configurations and integrations • Support ITAR-compliant administrative access practices, quarterly user access audits, and toll fraud prevention reviews

🎯 Requirements

• 3–5 years of hands-on Cisco Unified Communications administration experience • Experience preferably with Cisco UCM/CUCM, Cisco Unity Connection, IM&P, CER, Jabber, IP phones, and voice gateways • Experience with Cisco RTMT, UC health checks, alert triage, operational monitoring, and incident response • Ability to handle MAC requests, dial plan changes, call routing updates, phone/user provisioning, and support ticket documentation • Familiarity with LDAP/Active Directory integration for Cisco UC authentication and user provisioning • Understanding of UC patching, upgrade planning, backup/restore concepts, and change management practices • U.S. citizenship required pursuant to a government contract • Excellent written and verbal communication • Ability to work independently and value teamwork • Excellent problem-solving skills

🏖️ Benefits

• Ongoing learning and development opportunities • Health benefits for eligible employees • Retirement benefits for eligible employees • Professional development benefits for eligible employees • Virtue-centered team and work environment