Customer Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide accurate, timely, and efficient customer support with general supervision • Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners by telephone, in person, and via internet/email • Support inquiries involving prescriptions, plans, products, services, procedures, online purchasing, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability, as applicable to the line of business • Complete necessary documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints and determine appropriate resolutions • Solve non-standard customer problems and assist with issues requiring discretion • Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions • Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions • Escalate situations with potential organization-wide impact • Maintain line-of-business customer service and support-level standards • Stay current on customer service policies, procedures, and product/service/solution information • Attend benefit fairs, open enrollment meetings, and client meetings and provide information, as applicable • Support Sales Representatives with customer-order inquiries, as applicable • Serve as a first point of contact for Sales Representatives, as applicable • Process claims based on business needs and workflow fluctuations, as applicable • Occasionally travel overnight, as applicable to the line of business

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Demonstrated ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries • Effective written communication skills to document customer situations and prepare letters • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • Candidates may be subject to a credit check if the position acts as a third-party administrator for processing payments • Remote work requires a computer meeting the specified OS, CPU, memory, hard drive, headset, wired connection, download speed, upload speed, and latency requirements • For remote or hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings • Employees with access to sensitive personal information must follow Information Security and Privacy Policies

🏖️ Benefits

• Company-provided Windows 10 computer with Intel® Core™ i5-7500 processor, 16GB memory, and 256GB solid-state hard drive • Company-provided wired headset • Company-provided wired connection cable • Eligible bonuses and commissions may be included in the compensation package • VSP Vision benefits • Equal opportunity employment • Drug-free workplace • Pre-employment substance abuse testing