Court Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients. • Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data entry. • Manage consistent incoming and outgoing phone calls to assist courts and customers. • Relay updated court information to process servers and customers as appropriate. • Collaborate with team members to identify root causes and process inefficiencies. • Navigate and understand court dockets, download court documents, and import them into the internal application. • Perform other job-related duties as assigned.

🎯 Requirements

• High school diploma / GED required. • Legal experience preferred. • Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. • Strong communication skills, both written and verbal. • Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. • Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. • Document manipulation experience (PDFs). • Ability to perform repetitive data-entry tasks with accuracy. • Ability to read, write and speak English. • Quick learner and willing to learn and grow.

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance