Agency Sales Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Westcor Land Title Insurance Company®

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🛡️ Insurance

🏠 Real Estate

💸 Finance

Insurance • Real Estate • Finance

Westcor Land Title Insurance Company® is the number-one independent title insurance underwriter in the United States, founded by title agents to serve the needs of independent title agencies. It provides title insurance policies, underwriting, agency services (auditing, fulfillment, claims handling), training, and technology-driven products that help agents and their customers close real estate transactions faster and with greater confidence. Westcor emphasizes financial strength, regulatory compliance, and nationwide underwriter support for business customers.

📋 Description

• Serve as a primary contact for agency customers regarding title searches, order status, production questions, and service needs • Coordinate and track title search requests, ensuring timely completion and issue resolution • Communicate with internal teams, vendors, abstractors, and examiners to obtain updates and resolve customer concerns • Provide administrative and operational support to assigned sales representatives • Assist with prospect research, account preparation, customer information, and meeting materials • Prepare and maintain customer, production, revenue, and sales activity reports • Monitor customer activity, ordering trends, and sales opportunities, including opportunities to increase wallet share • Maintain accurate customer, prospect, and sales information in CRM and other company systems • Coordinate customer follow-up, onboarding, and sales-related communications and initiatives • Build strong customer relationships and serve as a resource for navigating Westcor's systems and processes • Identify service issues, trends, and opportunities to improve efficiency and customer experience • Develop and maintain tracking tools, workflows, and processes to improve visibility and follow-up • Collaborate with Sales, Operations, Search, Underwriting, and other departments to resolve issues • Maintain accurate records and handle confidential information appropriately

🎯 Requirements

• Experience in customer service, sales support, operations, or administrative support • Proficiency in Microsoft Excel, Word, Outlook, Teams, and other Microsoft applications • Strong organizational, time management, and multitasking skills • Excellent written, verbal, and interpersonal communication skills • Strong attention to detail and ability to work independently in a fast-paced environment • Ability to analyze information, identify trends, and recommend process improvements • High School diploma or equivalent required • Minimum of 1-2 years of relevant experience • Experience in the real estate, mortgage, title insurance, or related industry preferred • Ability to handle confidential information appropriately • Ability to meet stated physical demands, with reasonable accommodations available

🏖️ Benefits

• Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness Resources • Remote work arrangement