Planning Specialist, Customer Experience

🔥 0 minutes ago

🏈 Ohio, Texas – Remote

🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Utilize route analysis software to adjust territory plans • Create effective and efficient daily and weekly tactical route plans for assigned branch locations • Analyze plans, resource availability, and territory data • Maintain geographic codes, addresses, and customer information • Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians • Create route plans using work-order data and route-analysis software • Communicate routes within assigned territories to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create daily summary reports and provide them to the supervisor • Perform other duties as assigned • Collaborate with planning and scheduling leaders, branch managers, service managers, technicians, contact-center colleagues, North America managers and colleagues, and key customers

🎯 Requirements

• Advanced knowledge of routing and scheduling software systems • Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand • Verbal and written communication skills, including public speaking • Analytical skills and attention to detail • Advanced skills with Microsoft Word, Excel, Outlook, and PowerPoint • Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations • Ability to manage multiple, repetitive tasks • Basic understanding of texting software or other software needed for the role • Ability to interact effectively with co-workers and the public • Basic knowledge of company operating systems • High school diploma or GED, or equivalent combination of education and/or experience in the service industry • 1–2 years of related experience as a dispatcher and/or customer service agent • Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally • Ability to sit for long periods while using computers and phones • Close visual acuity for detail-oriented activities, data analysis, computer-screen viewing, and reading • Drug-free workplace requirement

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Multiple avenues to grow your career • Training and development programs available • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized • Performance incentives offered for many roles