Senior IT Project Manager

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Virtual Technologies Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-10

Cybersecurity • SaaS • Enterprise

Virtual Technologies Group is a company that offers IT solutions with a focus on managed services and cybersecurity. Established in 1962, the firm provides a range of services including 24/7 video surveillance monitoring, asset lifecycle management, and VoIP services to enhance communication for businesses. The company is dedicated to building long-term partnerships with clients by offering tailored IT solutions to meet their unique needs, allowing them to focus on their core operations with reduced risk and downtime.

📋 Description

• Manage multiple customer-facing software implementation and onboarding projects from kickoff through completion • Develop and maintain project plans, timelines, milestones, action items, dependencies, and deliverables • Lead customer kickoff meetings, status meetings, project reviews, and other project discussions via video conference • Coordinate between customers, consultants, technical teams, and other project stakeholders • Establish project expectations, roles, responsibilities, and communication practices • Monitor project scope, schedules, risks, issues, and resource requirements • Identify potential delays or challenges and drive appropriate resolution • Communicate project status to customers and internal stakeholders • Manage customer expectations and maintain productive relationships throughout implementation • Coordinate technical and business activities for successful software deployments • Maintain project documentation, meeting notes, decisions, action items, and status reports • Facilitate issue escalation and engage appropriate stakeholders • Drive projects toward customer adoption and transition after implementation • Work autonomously in a remote environment while maintaining communication and accountability

🎯 Requirements

• PMP certification • 5+ years of project management experience managing IT projects • Demonstrated ability to manage customer-facing technology projects successfully • Excellent verbal and written communication skills • Ability to lead meetings and communicate confidently with customers • Strong organizational skills and ability to manage multiple projects, priorities, and deadlines simultaneously • Ability to work independently and make sound decisions with limited supervision • Comfortable working in a 100% remote environment • Comfortable appearing on camera and leading or participating in regular video meetings • Comfortable working directly with customers, including executives, business stakeholders, IT leaders, administrators, and technical resources • Strong problem-solving, risk-management, and stakeholder-management skills • Experience managing software implementation, deployment, or SaaS onboarding projects • Experience with Freshworks products, particularly Freshservice ITSM • Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow platforms • Experience in consulting, professional services, systems integration, or technology implementation organizations • Bachelor's degree from an accredited college or university preferred • ITIL certification or demonstrated knowledge of ITIL practices and IT service management preferred

🏖️ Benefits

• Medical insurance plans • Dental insurance • Vision insurance • Health savings accounts (HSA) • Flexible spending accounts (FSA) • Life insurance • Short- and long-term disability insurance • Paid time off and holidays • 401(k) with employer match • Professional development • Opportunity to learn, grow, and expand skillset • Opportunity to work with cutting-edge technology • Equal Opportunity Employer • Reasonable accommodation during the application or interview process