Salesforce Business Analyst

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VXForward

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏢 Enterprise

🤝 B2B

🔒 Cybersecurity

Enterprise • B2B • Cybersecurity

VXForward is a leading information technology solutions and services provider that helps clients create business value through enterprise software development, business process management, business intelligence, database administration, DevOps, middleware support, cybersecurity, and operations & maintenance. The company delivers consulting, implementation, and support services across diverse industry verticals using tools such as Pega, Appian, TIBCO, IBM, Oracle, and Microsoft, and emphasizes risk-based cybersecurity, program/project management, and legacy-mainframe and cloud-enabled operations.

📋 Description

• Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce. • Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies. • Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy. • AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints. • Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

🎯 Requirements

• Clearance : Must hold an active IRS MBI or Public Trust clearance. • Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows. • Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework. • Certifications: • o Required: Salesforce Certified Business Analyst. • o Required: Salesforce Certified Agentforce Specialist. • Strong understanding of Salesforce Data Cloud (how data feeds the Agent). • Expertise in Salesforce Flow (the "Actions" the Agent will execute). • Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization. • Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

🏖️ Benefits

• Exciting Projects • Meaningful Impact • Continuous Learning and Growth • State-of-the-Art Technologies • Collaborative Team Environment • Make a Real Difference • Work-Life Balance