Enrollment Medical Assistant

🔥 13 hours ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Conduct targeted telephonic outreach to patients on provided lists • Deliver customer service and patient-centered communication using standard messaging • Confirm service area eligibility and complete structured screening forms • Capture demographic information, chronic disease history, and functional-decline indicators • Educate patients and families about palliative care, Vynca's services, and program expectations • Translate complex clinical concepts into accessible, reassuring language • Schedule eligible patients for an initial nurse practitioner visit • Coordinate logistics for a smooth handoff from enrollment to care • Act as liaison between patients and the broader care team • Direct calls, texts, and emails to appropriate individuals or departments • Respond to patient questions and concerns in a timely, supportive manner • Maintain confidentiality and accuracy in patient documentation and communications under HIPAA and organizational standards • Coordinate enrollment efforts across targeted regions and track outreach activity • Identify outreach trends and enrollment barriers • Share qualitative and quantitative feedback and creative ideas with market and business development teams • Maintain collaborative relationships with designated market teams and practice leadership • Contribute to program expansion, census growth, and patient access

🎯 Requirements

• Current CMA or CCMA certificate issued by a recognized credentialing body • 2 years of healthcare experience required • 1 year of telephonic or call center customer service experience • Experience working in a medical practice or healthcare setting • Familiarity with EHR platforms for documenting patient interactions and scheduling appointments • Experience and training in motivational interviewing and patient education • Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families • Strong organizational skills and ability to work independently and manage a high-volume outreach workload • Proficient with Microsoft and Google applications • Access to a reliable internet connection • Strong written and verbal communication skills • Exceptional interpersonal skills including conflict resolution and de-escalation techniques • Willing and able to work Monday through Friday, 8:30am–5pm Eastern/Central/Mountain/Pacific Standard Time, with possible overtime • Must reside and perform work in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington • Legally authorized to work in the United States • Background check, potentially including drug test or other health screenings, required prior to employment • Influenza vaccination required for patient-, client-, or customer-facing roles • Bilingual English/Spanish preferred • Medical terminology certification preferred • Familiarity with palliative care, home-based care models, or chronic disease management preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401k • Wellness benefits • Mileage reimbursement for field roles according to IRS guidelines